Thursday, October 23, 2014

 

Bank of America : Sorry for double charging on Apple Pay

A number of Bank of America (BAC) customers took to Twitter to complain they were charged twice for purchases they made using Apple (AAPL)'s new mobile payments system.

A Bank of America spokeswoman acknowledged the issue, but she declined release details about how many users had complained about the glitch.


"We apologize for this inconvenience and are correcting this issue immediately. All duplicates will be refunded," spokeswoman Tara Burke said.

Apple declined to comment.


One user tweeted "Problems with #ApplePay - it looks like my @bankofamerica account was double charged by @Walgreens."

Bank of America and Walgreens responded to the tweet and the user later said the claim was resolved.

See one user's Tweet here.



MasterCard (MA), which handles the Bank of America's Apple Pay transactions, said it was unaware of any issues involving its processing system or Apple Pay customers.

"We're the network behind it but the issuers are the ones that holds that customer relationship," the company said.

 MasterCard has signed deals with "hundreds of issuers" who plan to offer Apple Pay via its networking equipment.


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